Prompt Renter ("we", "us") provides rent reporting services: with your consent, we report your rent payment history to consumer credit bureaus so the rent you already pay can build your credit file. This policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our websites, the Prompt Renter mobile app, and our tenant and property-manager portals.
Information we collect
- Identity details — name, date of birth, and, where required for credit reporting, government identification details.
- Contact details — email address, phone number, and mailing address.
- Tenancy and payment information — the property and unit you rent, your monthly rent, lease dates, payment history, and balances. This may come from you, from your property management company, or from documents such as your lease.
- Account information — login email, portal activity, and the consents and agreements you sign with us.
- Billing information — if you pay us directly, payments are processed by our payment processor (Stripe). We do not store your full card number.
- Device information (mobile app) — if you enable push notifications, a device token that lets us deliver notifications to your phone. You can turn notifications off at any time in your phone's settings.
How we use your information
- Rent reporting — with your written consent, we furnish your rent payment history to consumer reporting agencies (credit bureaus) such as TransUnion, Experian, and Equifax. Reporting is always optional and based on your consent.
- Providing the service — maintaining your account, verifying tenancy, syncing balances with your property manager, customer support, and sending service communications (enrollment confirmations, reporting updates, reminders).
- Legal compliance — meeting our obligations under the Fair Credit Reporting Act (FCRA) and other applicable laws, including responding to disputes.
We do not sell your personal information.
Who we share it with
- Credit bureaus — the rent payment data you consented to have reported.
- Your property management company — they can see the tenants and reporting status for their own properties.
- Service providers — companies that help us run the service (secure hosting and database, email delivery, payment processing). They may only use your information to provide services to us.
- Legal — when required by law, subpoena, or to protect our rights or the safety of others.
Your choices and rights
- Consent and cancellation — participation is opt-in. You can cancel rent reporting at any time by written notice (email works). After cancellation we stop furnishing new information about you.
- Disputes — if you believe information we furnished to a bureau is inaccurate, contact us or dispute it directly with the bureau; we investigate and correct as required by the FCRA.
- Access and deletion — you may request a copy of the personal information we hold about you, or ask us to delete it. Note that records of what was already furnished, and records we must keep by law (such as consent records), may be retained as required.
- State rights — residents of certain states (including California and Maryland) may have additional rights under state law, such as the right to know, correct, or delete personal information. Contact us to exercise them; we do not discriminate for doing so.
Retention and security
We keep your information while your account is active and as long as needed for the purposes above, including legal record-keeping obligations that apply to credit reporting (such as consent and furnishment records). We protect your information with encryption in transit, access controls, and role-based permissions — property managers can only see their own properties, and tenants only their own data.
Children
Prompt Renter is for adults. You must be 18 or older to enroll, and we do not knowingly collect information from anyone under 18. Minors listed on a lease are never enrolled or reported.
Changes and contact
If we make material changes to this policy, we will update this page and note the new effective date above.
Questions or requests:
Prompt Renter — Lakewood, NJ
customercare@promptrenter.com · 727-265-8715